Industry giants EY, IBM team up to deliver AI tool to HR | VIDEO

Call it the AI dynamic duo.

Consulting giant EY and tech titan IBM are striking out together to deliver artificial intelligence and automation to HR through the Workforce, which launched last week and is part of EY’s $1.4 billion investment in its newly created platform. Workforce, powered by IBM’s AI technology watsonx Orchestrate, is designed to help HR employees streamline their work, leveraging artificial intelligence, automation and natural language to create job descriptions or pull together payroll reports.

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In recent years, employers have increasingly focused on artificial intelligence and machine learning to automate processes and amass deep business intelligence to craft corporate strategies. However, only in the past year, with the advent of ChatGPT and other forms of generative AI, has this shift become a fevered pitch among HR leaders.

CHROs, for example, are finding generative AI is introducing new efficiencies to their role so they can focus on more high-value work. The technology, however, is also raising concerns, especially in the talent acquisition function, that some HR professionals will eventually be replaced by the technology. However, analysts and other industry players say humans will remain a critical element in HR as the technology develops.

Parul Mishra, vice president, product management of digital labor, IBM, and Kim Billeter, people advisory services leader for EY’s Americas, sat down with HRE last week at the HR Technology Conference & Exhibition to discuss Workforce and what it means for HR leaders.

Dawn Kawamoto, Human Resource Executive
Dawn Kawamoto
Dawn Kawamoto is HR Editor of Human Resource Executive. She is an award-winning journalist who has covered technology business news for such publications as CNET and has covered the HR and careers industry for such organizations as Dice and Built In prior to joining HRE. She can be reached at [email protected] and below on social media.