Reaping the Rewards of a Digital Transformation

HR's digital transformation requires fresh strategies in technology, information, skills and organization.
By: | July 24, 2018 • 4 min read
digital transformation

The connection between HR effectiveness and technology just got a little clearer.

World-class HR organizations now spend 26 percent less than peers on HR and operate with 32 percent fewer staff while driving dramatically higher levels of effectiveness, according to Forging a Digital Path to World-Class HR, the latest analysis of benchmark data from The Hackett Group.

(World-class HR organizations are defined here as those that achieve top-quartile performance in both efficiency and effectiveness across an array of weighted metrics in The Hackett Group’s comprehensive HR benchmark. Its research is based on an analysis of results from recent benchmarks, performance studies and advisory and transformation engagements at hundreds of large global companies.)

So what do these high-performing companies have in common?


According to Hackett, they have gone through a digital transformation, which includes investing in cloud-based HR applications and services that are enabling them to more effectively manage their organizations.

Unfortunately, such a transformation requires more than just switching out old computers for new ones.

“In HR, as in other areas, digital transformation is a multi-year effort that requires a clear strategy, well-defined targets and a detailed roadmap of initiatives,” said Franco Girimonte, associate principal at The Hackett Group.

Girimonte says building the digital capabilities of the HR organization requires “fresh strategies and approaches” in four key areas:

  • Smart technology to automate and continuously improve processes;
  • AI-powered insights to drive decisions;
  • New skills like the ability to analyze and interpret data for key messages and storylines to advise business decision-makers; and
  • Changes in organization roles and structures to fully leverage HR brain power.