How Employee Experience Impacts Customer Experience & the Financial Benefits

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Date & Time: Thursday, September 29, 2022 2:00 pm ET


Jason Averbook, Co-founder and CEO, Leapgen

Kristin Rhebergen, Principal Consultant, Leapgen

Sponsored by:


It’s been said that happy employees lead to happy customers, but is that true?  And digging deeper, how does employee experience impact our customers’ experience with our company and just as vital, what are the financial benefits and/or ramifications? We know most employees do better work when they feel valued and heard by the organization they represent and that has proven to be difficult from time to time over the last couple years, maybe due to outside circumstances, maybe due to the ever changing world of work.  But make no mistake, the time is NOW to tweak and shift how employees view their day to day experience and understand it affects everything…including your customers and your bottom line.  


Employees want to feel engaged and connected while doing meaningful work that positively impacts those they work with. The importance of supporting Managers and empowering them to lead, connect & streamline is crucial. Now more than ever, the support you offer your employees and the work experience they have will determine a lot for your organization. It’s not a time to “wait around and see” or A/B test providing the bare minimum.  It’s actually really important that you are proactive, that you are out in front & make sure your organization is trending upwards. Your tools and personalization need to be as efficient as possible and we’ll dive into navigating that.

Join Jason Averbook, CEO and co-founder of Leapgen, along with Kristin Rhebergen, Principal Consultant, while they dive into elevating your workforce experience to a new level that will in turn create a better customer experience that will ultimately benefit your organization financially.  It’s not just about new tools, new technology, or building a better culture, we must consider ALL the components that our employees work with and face each day.

We’ll help you understand:

  • How to think “digital” when it comes to BEING digital not just DOING digital
  • What skills are required to truly deploy an employee experience strategy
  • How organizations can reimagine employee experience and company culture
  • How HR can make the business case and demonstrate financial impacts for employee experience solutions

Replay here!