The Good News About Automation

While a new report projects automation will replace many workers in the next 12 years, other changes may spur opportunities for both companies and humans.
By: | January 17, 2018 • 5 min read

Automation could replace up to one-third of the global workforce by 2030, according to the latest McKinsey report, Jobs Lost, Jobs Gained: Workforce Transitions in a Time of Automation. But as staggering as that prediction is, experts say the biggest impact for companies may come from elsewhere in the 160-page study.

The good news is that, even if millions of workers lose their jobs, rising consumption, an aging population’s new demands and the continuation of new technologies will combine to create more than enough jobs to meet workforce needs, says Susan Lund, one of the report’s eight authors.

“There will be plenty of jobs,” Lund says.

But those jobs won’t be the same ones we have now, and that’s where the opportunity for companies comes in. Anywhere from 75 million to 375 million workers worldwide will have to switch jobs to stay employed. “Mid-career job training will be essential,” the report states.


Companies will need to rethink their business models, and also how they hire, train and promote employees, Lund says. “That’s something we haven’t faced on a large scale before. It requires a different deployment of the talent you have. HR executives should be part of that conversation.”

Heather McKay, director of Rutgers University’s education and employment resource center at the School of Management and Labor Relations,  agrees. “Companies may need to rethink what skills [workers] actually need for a job,” she says, adding that the value of four-year degrees may fade as micro training and digital badging become more important in training workers quickly for open jobs.

One example of a company doing this work already is AT&T, says Lund. When the company realized its workers needed to be more digitally capable, it partnered with the Georgia Institute of Technology to create an online masters program, allowing workers to add skills while retaining their jobs. Still, Lund cautions, “no company has cracked this yet. It’s very much on the minds of many executives.”

To get an idea of the scale of this shift, a new report from Willis Towers Watson says artificial intelligence and automation were used to complete just 5 percent of work done in the U.S. three years ago. That figure has since jumped to 9 percent, and the consultancy projects the figure will soar to 17 percent in three years. Of those companies already using automation and artificial intelligence, 94 percent said in a survey they would expand use in the next three years.

“We see it as an opportunity,” says Tracey Malcolm, the global leader of Willis Towers Watson’s Future of Work program. Human resource departments will have to reconfigure how they handle rewards, benefits, performance management and career management, she adds. “It’s necessary to get started now and build this muscle up.”