Q&A with HR Tech Influencer Steve Boese
Co-founder and HR Tech Conference Co-chair
H3 HR Advisors Inc.
What’s the single most dramatic shift you see happening in the HR tech space today?
I think it is the continued growth and development of HR technology solutions that incorporate Artificial Intelligence (AI) capabilities that have the potential to dramatically increase and enhance the impact of HR tech in the organization. We are seeing AI technology being introduced by HR technology providers at just about every point and process in the employee life cycle. Whether it is used to help organizations select the best candidates, assist managers in their 1-1 employee coaching sessions, help employees make the best career development decisions—AI continues to grow in impact and influence in HR and HR Tech.
In acquiring and implementing new technologies, what’s the one or two most common mistakes HR organizations make?
A common mistake is not involving the appropriate stakeholders and understanding the potential impacts and disruptions to these stakeholders that are typically introduced with the implementation of new workplace technologies. Often new HR technologies are designed to be used by almost every person in the organization, say a new time and attendance solution or an updated benefits enrollment technology, but project teams and implementers sometimes fail to include representatives from across the organization, and having different and diverse roles, when planning for and deploying new tech. This can lead to dissatisfaction and low adoption rates over time.
How is HR technology changing the way people work?
Modern HR technology that increasingly automates and streamlines routine HR processes is creating more time and space for HR leaders to focus on more high value and high impact activities, rather than spending all of their time on lower value, administrative activities. These powerful HR technologies are also providing all employees in the organization with tools designed to help them be more successful and productive at work. From easier access to just in time learning and development content, to dynamic career planning, to better understanding and insight into their total rewards—HR tech increasingly enables and empowers people to be more successful, better engaged, and excited about your organization as a place to work.