The Wall Street Journal reports that Walmart is streamlining its AI agent strategy to simplify the user experience. According to the story, the company’s AI agents—tools that act on a user’s behalf—had multiplied into the dozens, each with its own interface, creating confusion.
Walmart is now consolidating its agents into four “super agents”: one each for customers, employees, engineers and sellers/suppliers. Each super agent draws on multiple behind-the-scenes agents, offering a single, unified interface.
Are AI agents a digitalization priority at Walmart?
Walmart employs 2.1 million associates worldwide (1.6 million in the U.S.). Its 2025 annual report notes that technology enables associates to deliver on the company’s purpose to help people save money and live better.
While not identifying AI agents specifically, the report highlights digitalization as a priority to transform the associate experience and improve business performance with “consumer-grade” digital tools. These tools aim to enhance productivity, engagement and performance, helping associates share real-time feedback and devote more time to strategy, idea generation and relationship building, according to the report.
Talent acquisition in the age of AI agents and more
While the report does not quantify candidate volume, Walmart is estimated to receive many millions of applications annually. HR leaders will have the opportunity to explore AI’s real impact during an HR Tech Mega Session, featuring Aptitude Research Partners and talent acquisition leaders Rob Daughtery of Walmart and Jennifer Tracy of cable provider Spectrum. The discussion will focus on aligning technology investments with business objectives—a valuable perspective, including the largest employer in the U.S.
HR tech in the news
iCIMS’ August Insights Report shows TA teams using AI save time; 64% report over two hours weekly, and 24% exceed five hours. Findings highlight a significant disparity in perceived value between AI adopters and non-users.
Workday’s new research shows employees welcome AI agents as co-workers, but not necessarily as bosses. About 75% of respondents say they are comfortable collaborating with agents, but 30% report resistance to being managed by them.
Executive search firm DHR Global has named COO Priya Taneja as CEO, effective Sept. 1. She succeeds Geoff Hoffmann, who becomes chairman, and is the first non-family CEO in 35 years, after Hoffmann’s decade of leadership. Founded in 1989 by David Hoffmann, DHR’s last leadership change was in 2012 when Geoff became CEO.
HR platform HiBob issued a report on the importance of payroll transparency for fostering employee trust that found frequent errors cause significant financial stress. Payroll teams, however, face heavy workloads correcting mistakes, answering questions and using outdated systems.
More from HR Executive
Carina Cortez, chief people officer at Cornerstone, says HR struggles with talent analytics because they rely on static, disjointed data. These outdated systems can’t match the rapid changes in today’s workforce, making talent decisions harder and less effective. Find out how HR teams can move forward.
The Michelin Star of HR Tech. The Oscars of the HR tech world … this is some of the buzz around the 2025 Top HR Products, recently announced by the HR Tech conference and HR Executive. See the 12 tools that earned this title, and find out more about an exclusive awards night this fall in Las Vegas.
Don’t miss the AI-Powered Playground in the Expo Hall at HR Tech. Explore six dynamic zones demonstrating exactly what AI can deliver in HR. It’s a hands-on opportunity to test-drive platforms, see if they can solve your business challenges and do it all without any commitment.
