Top HR Product: Olivia Hire for Retail & Restaurant

Human Resource Executive®’s Top HR Products contest spotlights 10 of the most innovative new solutions on the market that are helping business leaders meet the ever-evolving HR needs of their organizations.

Here’s one of this year’s winners:

Olivia Hire for Retail & Restaurant


What It Is: Olivia Hire facilitates each step of the hiring process for busy restaurant and retail hiring managers, eliminating recruiter involvement or lengthy times-to-fill. Entirely mobile-enabled, the product uses chatbot “Olivia” to bridge the gap between candidates and hiring managers. On the candidate side, she determines eligibility in early screening and can be utilized throughout the hiring and onboarding processes. On the employer side, hiring managers are urged to think of Olivia as a personal assistant, setting up a pool of candidates and storing all the information they need to make a quality hiring decision right from the palm of their hand.

Why We Like It: Hiring managers in high-volume restaurant and retail settings–which may also have high turnover rates–need to prioritize speed and efficiency, where Olivia shines. Once the employer pre-populates job requirements into the system, the manager simply has to toggle the job on or off to open up applications on the employer and career sites. The product is voice-enabled, so, while on the floor of the shop or restaurant, a manager could ask Olivia which jobs are open–and she is designed to prompt the manager about making changes to the position. She offers similar convenience for candidates–available both on the web and through text–using conversational language to make eligibility determinations based on job requirements. She taps into the manager’s calendar to auto-schedule interviews, offers applicants nudges for next steps and can answer questions about the position and process. Olivia can be utilized to eliminate burdensome administrative tasks, such as sending offer letters and onboarding documents, feeding into the overarching goal of ensuring both candidates and hiring managers are up to speed and using their time effectively.

See the full list of winners here.