Nearly a decade ago, Kathleen Hogan, Microsoft’s chief people officer, was tasked with transforming the organization’s “know-it-all” culture into a “learn-it-all” culture. Despite the success of the transformation, Hogan says the work is never done.
DJ Casto, CHRO of financial services giant Synchrony, explains why the shift to flexible, hybrid work has required a focus on employee coaching, plus deep culture change.
