Employees spend as much time checking an AI tool's work as they do producing outcomes, creating a new HR catchprase—and a productivity drain.

"The No Surprises Act was designed to protect patients from unexpected medical bills, not to increase healthcare costs," Catherine Gaffigan, president of health solutions at Elevance Health, said in a statement.

Generative AI is enabling employees to create fake expense report documentation in just seconds, meaning HR needs to reimagine standard fraud protection strategies, while also looking at risk factors.

Customer abuse on the frontline is rising, and new federal and union data shows what it costs employers in retention and turnover.