How ServiceNow’s chief people officer helps drive HR tech innovations

ServiceNow’s chief people officer Jacqui Canney is in an enviable position: She gets to drink her own champagne.

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The enterprise software company develops employee experience solutions among its offerings and Canney’s team gets an opportunity to tap into ServiceNow’s HR tech early on and play a role in its function and features.

Canney has been on a rocket ride since joining ServiceNow in July 2021, helping to grow the organization from more than 14,000 employees across the globe to over 21,000 currently.

See also: What ServiceNow’s latest acquisition reveals about HR’s priorities

Prior to joining ServiceNow, Canney served as global chief people officer at multinational holding company WPP, which spans communications, public relations, advertising, commerce and technology, and she also previously served as executive vice president and chief people officer at retailing titan Walmart.

And while at Walmart, Canney was a customer of ServiceNow and used its technology for its employee experience solutions.

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“I saw it work and how it could work,” says Canney, an HRE 2022 Top 100 HR Tech Influencer.

At ServiceNow, Canney is responsible for all aspects of talent strategy, rewards, attraction, retention, development, diversity, inclusion and belonging, as well as employee experience.

She spoke with HRE this week at the Institute for Corporate Productivity’s (i4cp) Next Practices Now conference in Scottsdale, Arizona.

During the conversation, Canney addressed the digital employee experience efforts ServiceNow has underway and shared advice for other HR leaders around making a case for the HR tech you need and how technology is helping HR map out employee skills.

Watch below to hear what she had to say.

Dawn Kawamoto, Human Resource Executive
Dawn Kawamoto
Dawn Kawamoto is HR Editor of Human Resource Executive. She is an award-winning journalist who has covered technology business news for such publications as CNET and has covered the HR and careers industry for such organizations as Dice and Built In prior to joining HRE. She can be reached at [email protected] and below on social media.