The lived experience described by those on the receiving end of change management is remarkably consistent: cold, transactional and sometimes calculated.
"If you just push a tool to people, you get compliance. If you want innovation, you have to foster experimentation," says Cisco Chief People Officer Kelly Jones.
The C-suite sits at the center of this problem because workplace culture is a leadership issue, responsible for conditions that allow organizations to perform.
A new report from the benefits industry giant outlines HR's role in the "Success Reset," which MetLife CHRO Shurawl Sibblies says can drive short- and long-term talent gains.
