The lived experience described by those on the receiving end of change management is remarkably consistent: cold, transactional and sometimes calculated.
"Patients deserve the same access to mental health and substance-use disorder services as they do for any other medical condition—it's that simple," said Dr. Bobby Mukkamala, president of the American Medical Association.
"If you just push a tool to people, you get compliance. If you want innovation, you have to foster experimentation," says Cisco Chief People Officer Kelly Jones.
The C-suite sits at the center of this problem because workplace culture is a leadership issue, responsible for conditions that allow organizations to perform.
