The lived experience described by those on the receiving end of change management is remarkably consistent: cold, transactional and sometimes calculated.
"Patients deserve the same access to mental health and substance-use disorder services as they do for any other medical condition—it's that simple," said Dr. Bobby Mukkamala, president of the American Medical Association.
"If you just push a tool to people, you get compliance. If you want innovation, you have to foster experimentation," says Cisco Chief People Officer Kelly Jones.
"If HR can't clearly connect the dots between engagement, retention and contribution to EBITDA, it's not a business case," says Rebecca Wettemann, CEO of Valoir, an analyst firm experienced with the business impact of HR technology.
