UPS CHRO Darrell Ford says the multi-year HR transformation at the org emphasized a focus on continuous learning and improvement, particularly in the age of AI.
Training is expensive—so, if we don't see the benefit from it, we cut it. But the reason we don't see the benefit is because we aren't looking for the hidden ROI, writes Wharton's Peter Cappelli.
Chief People Officer Nathalie Scardino shares exclusive data on AI fluency at Salesforce and reveals the three-metric framework the company uses to measure adoption success.