Company culture is critical for AI transformation to take off, says Philip Morris International's Frederic Patitucci, a 35-year employee of the global employer.
Underneath the automation headlines, something quieter is happening, and it will prove more consequential than the job counts. The jobs AI replaces first may be the exact jobs that once taught people how to lead.
"Integrated leadership is, how do you hold the technology and the human side of this at the same time without letting either one win?" asks Cisco's Kelly Jones, the opening keynoter at HR Tech Conference.
Accenture's Marta Lajmi argues the Western playbook for AI adoption – access, training, incentives – does not translate to a region where employees wait for leaders to make change feel safe.
"Organizations are running into the trap of empathy being a buzzword instead of woven into the fabric of who they are as an organization," says Marci Klipfel, chief engagement officer at Businessolver.
