"One thing that work has taught me is that transformation almost never happens by accident," writes Kimberly Carroll. And financial wellness is no exception.
Despite high levels of confidence, managers report gaps in AI readiness, change management, employee support and other critical leadership capabilities.
Far too many organizations are focused on leveraging AI to reduce inefficiencies, which deprives HR of its opportunity to be more "influential and impactful," says ADP's Joe DeSilva.
As AI absorbs more of the execution in knowledge work, StarHub's Tan Toi Chia argues the real transformation is happening in how work is designed—and in the human capabilities that never show up on a balance sheet.
