Company culture is critical for AI transformation to take off, says Philip Morris International's Frederic Patitucci, a 35-year employee of the global employer.

Claim utilization is now the dominant driver of specialty drug trend as the percentage of members using specialty drugs rose to 5.5%.

"Organizations are running into the trap of empathy being a buzzword instead of woven into the fabric of who they are as an organization," says Marci Klipfel, chief engagement officer at Businessolver.

CEO Maria Black, marking her 30th year at ADP, says that managing a workforce is only getting more complex, and so is HR's role.