LMS implementation requires equal attention to technology and people. "Change that happens to people rarely sticks, but change that happens with people results in much better outcomes," says this learning pro.

L&D's role isn't just about training anymore. "Your job is to ensure a skilled workforce," analyst Dani Johnson says. "And the only really big question left is, what are you going to do about it?"

Evening work, communication overload and productivity fragmentation require strategic workforce redesign and solid HR leadership, according to experts.