As more organizations move toward hybrid work schedules, successful approaches to employee experience will encompass both software and real-world design.
Dawn Klinghoffer, vice president for Microsoft's HR Business Insights, stumbled into HR but is a natural fit in her people analytics role at the $2.4 trillion software giant.
HRE experts Josh Bersin and Kathi Enderes write that trust in a company is the most critical element for employee engagement, retention and business performance, making leadership critical.
