While it's been easy to get distracted by the "cool" factor of generative AI, the metaverse and VR have not gone away.

Out of more than 360 survey respondents, more than 60% shared that AI and its counterpart, gen AI, were not utilized for HR tech functions including talent sourcing, interviewing, onboarding, learning and managing employee leave.

Jill Goldstein, global managing partner for talent transformation at IBM Consulting, says that CHROs can be the "hero of responsible AI" and gen AI training.

HR leaders must prep for the "next era" of employee experience, which leverages new listening formats and artificial intelligence.