"AI can mirror back what you say … but it can't yet fully replicate the empathy, nuance and real-world experience that a skilled human coach brings," says this workplace expert.
Global HR leaders are facing unprecedented demands for agility and adaptability. HR tech is not only driving these developments but also providing leaders the tools to respond effectively.
L&D's role isn't just about training anymore. "Your job is to ensure a skilled workforce," analyst Dani Johnson says. "And the only really big question left is, what are you going to do about it?"
Bersin, who will deliver the closing keynote at HR Tech this fall, found that employee experience platforms remain vital—and increasingly serve as the primary way to embed artificial intelligence within organizations.
