As EX remains a top focus, HR leaders may benefit from bringing a customer experience lens to their work, writes HR Tech Chair Steve Boese.

Data from Deloitte's Private Company Outlook reveals that nearly two out of three surveyed business leaders express difficulty in attracting talent that aligns with their organizational needs in the coming year.

HR leaders must prep for the "next era" of employee experience, which leverages new listening formats and artificial intelligence.

Digitally focused HR leaders are honing generative AI, data governance, experience management, and design for change skills in 2023.