"AI can mirror back what you say … but it can't yet fully replicate the empathy, nuance and real-world experience that a skilled human coach brings," says this workplace expert.
Bersin, who will deliver the closing keynote at HR Tech this fall, found that employee experience platforms remain vital—and increasingly serve as the primary way to embed artificial intelligence within organizations.
To meet changing demands, organizations need a new kind of thinking. This expert says co-innovation, which integrates people, processes and technology, is the answer.
Spring Health's Karishma Patel Buford draws on her experiences as a chief people officer and parent of young kids to advise HR on caring for employees with children when school is out.
