"Before we can answer questions about the workforce, we need to answer questions about the work, because work is changing," according to Gartner's Harsh Kundulli.
Though more than three in four companies use AI in some capacity, only 27% have achieved AI adoption across their entire organization. The human element remains the barrier.
To truly enable frontline workers to succeed in the long term, organizations need to consider new, strategic approaches to skills-based hiring, says Walmart's Donna Morris.
HR employees must shift from delivering workflows to "understanding the experience and product they want end users to have and how they can use the technology to deliver this with AI solutions," according to Gartner's Eser Rizaoglu.
