"AI can mirror back what you say … but it can't yet fully replicate the empathy, nuance and real-world experience that a skilled human coach brings," says this workplace expert.
Bersin, who will deliver the closing keynote at HR Tech this fall, found that employee experience platforms remain vital—and increasingly serve as the primary way to embed artificial intelligence within organizations.
True innovation may not come naturally to large organizations, which is why an internal innovation team can be a differentiator. And HR has a critical role to play in its success.
