Merging HR and IT, many HR leaders say, can boost engagement, ease tech rollouts and drive productivity. Meanwhile, a majority of IT leaders predict a "complete" integration for most organizations within five years.
A survey found that, despite AI's potential for helping with benefits decision-making, a significant optimism gap exists between leaders and employees.
Agentic AI, payroll and recruitment platforms are driving investment so far this year, according to George LaRocque's latest WorkTech Global Market Briefing.
Mai Lan Nguyen, SVP Human Resources, North America, says if organizations want employees to "actually solve problems for our customers, we really do have to craft the right employee experience."
