Q&A with HR Tech Influencer Mark Stelzner


Mark Stelzner
Founder/Managing Principal
Inflexion Advisors, LLC


What’s the single most dramatic shift you see happening in the HR tech space today?

The exciting (and relentless) pace of industry innovation is requiring unprecedented organizational agility. Whether due to legislative and regulatory changes, maintenance enhancements, or scheduled releases, employers must constantly triage and prioritize the absorption of net-new capabilities across their HR portfolio. Without thoughtful readiness, we are seeing organizations fall materially behind in the cloud.

How can HR leaders best make the business case for HR technology investment?

Having secured approval for every business case we’ve ever authored, I can state with confidence that it always comes down to core alignment with the organization’s strategic objectives. A thorough and forensic discovery process provides the content, but the context is derived by exploring whether employee experience, cost reduction, cost avoidance, restructuring, de-risking, competitive pressures, and/or a foundation for growth are the drivers for enterprise transformation.

Are there certain strategies that are more effective than others when it comes to getting your workforce to use new HR technologies being put in place?

Although seemingly obvious, organizations should always put the employee at the center of every experience. Secure change advocates representing all population types, infuse their voices into your planning and test cycles, and continually audit the efficacy by confirming that device enablement, ease of access, speed of support, and multi-channel touches are foundational to any deployment.