HR Leaders Feel Unprepared for AI at Work

A new survey finds most organizations are lacking when it comes to preparing for AI.
By: | June 29, 2018 • 3 min read
Code of Ethics in Technology as a Business Concept

As you may know, artificial intelligence has the potential to dramatically reshape the employee experience and the nature of how work gets done. Many people seem more than OK with this: The results of a new study by Oracle and Future Workplace do, in fact, reveal that 93 percent of the 1,320 HR leaders and employees polled say they would trust orders given by a robot at work.


The study, AI at Work, finds that most people (70 percent, according to the survey) are using some form of artificial intelligence in their personal lives (think Alexa and Suri), so it stands to reason, perhaps, that folks are feeling more comfortable about potentially working side by side with (and perhaps taking orders from) an automated colleague. However, the findings also reveal that companies are doing little to prepare their workforce for an AI future: A mere 6 percent of HR professionals are actively deploying AI and only 24 percent of employees are currently using some form of AI at work.

Most of the respondents agree that AI will have a positive impact on their organizations: 59 percent of employees believe it will improve operational efficiencies, while 50 percent believe it will enable faster decision-making, 45 percent say it will reduce costs and 37 percent believe it will improve the employee experience. HR leaders believe it will improve learning and development (27 percent), performance management (26 percent), compensation and payroll (18 percent) and recruiting and employee benefits (13 percent).