Wednesday, January 21, 2026 at 1:00 pm ET <br><br> Join us to discover how organizations can better support the people closest to their customers and build frontline teams that are engaged, empowered, and ready to thrive.
As AI continues to reshape business models and workflows, the true differentiator will be human ingenuity and innovations supported and scaled by AI, write Stacey Harris and Kim Seals.
From Hitachi's AI success to Alaska Airlines' 99.5% engagement rate, these 11 stories taught valuable lessons about HR technology implementation, ethics and what separates transformation from tool-switching.
