L&D's role isn't just about training anymore. "Your job is to ensure a skilled workforce," analyst Dani Johnson says. "And the only really big question left is, what are you going to do about it?"
Paycom found employees often wait to log their PTO until after a day off, suggesting the need for more consistent, tech-driven processes around paid time off requests.
Bersin, who will deliver the closing keynote at HR Tech this fall, found that employee experience platforms remain vital—and increasingly serve as the primary way to embed artificial intelligence within organizations.
