As AI absorbs more of the execution in knowledge work, StarHub's Tan Toi Chia argues the real transformation is happening in how work is designed—and in the human capabilities that never show up on a balance sheet.

Strategies rarely fail on paper; they fail because of how people act. And culture can handicap even the most well-thought-out plan.

Many organizations are using RTO as a "blunt instrument" to signal control—at the exact moment employees are anxious about losing control to AI, says Cisco's Kelly Jones.