Chief People Officer Ashley Goldsmith says the company is putting skills at the heart of its people strategy.

Major disruptions like Sept. 11 and the pandemic have shown Grant Thornton's Michael Monahan how to care for employees.

Rhonda Morris, newly installed as a fellow in the National Academy of Human Resources, shares her reflections on the pandemic and insights for next year.

HR leaders at Chevron, Eastman Chemical, Accenture, Endeavor and Estee Lauder cite such issues as cloud-based technology and collaboration.