To the extent that there is anything to the idea of treating an agent like an employee, it is only this: The agent has to be supervised.

"Too often, leaders view succession as the beginning of the end. My experience proved the opposite: It is the start of what comes next, and that shift changed everything," writes the former Mastercard chief people officer.

A growing industry charges job seekers thousands to navigate corporate hiring. For HR leaders, the trend is a signal worth examining.

UPS CHRO Darrell Ford says the multi-year HR transformation at the org emphasized a focus on continuous learning and improvement, particularly in the age of AI.