Navigating the new landscape requires more than just adopting new technology; it calls for the development of a new type of professional and a radical rethinking of the HR function itself,
"As leaders, we want to make people feel like they can grow, learn and develop within the company," said Amy Cappellanti-Wolf, the company's chief people officer.
HR employees must shift from delivering workflows to "understanding the experience and product they want end users to have and how they can use the technology to deliver this with AI solutions," according to Gartner's Eser Rizaoglu.
West Monroe's David Borowski suggests organizations must "not abdicate critical thinking." He says success comes from transforming to use AI strategically, not from technical skills alone.
Leaders stand on stages proclaiming that employees are their greatest asset in the AI era. Yet a lack of investment in reskilling often tells another story.
Gartner predicts 40% of AI agent projects will fail by 2027—but the survivors are transforming from helpers into digital colleagues that need management just like human employees.
Shopping for new solutions after HR Tech? The recent lawsuit against Workday shines a spotlight on the future of AI in hiring, raising thinking points for employers that rely on third-party recruiting platforms.
