Consumers are using AI to find information when they first feel sick, consulting it to prepare for visits with their clinicians and using it to better comprehend patient instructions and recommendations.

Americans' concerns about healthcare costs have surged. Discover the latest findings on satisfaction and perceptions of healthcare.

"Amid inflation, economic volatility and shifting social expectations, our survey shows organizations are prioritizing cost control more than ever," says Chana Bieker, senior vice president at Brown & Brown.

Only 6 in 10 employees feel satisfied with their benefit offerings, compared to two-thirds in the previous year.

"Other than out-of-pocket costs, I would wager that prior authorization review is the one thing consumers find most burdensome in our current health system," says Drew Altman, president and CEO of KFF.

Employers need intuitive benefits technology platforms focused on customization and tailored recommendations, researchers write.

However, the same eHealth survey revealed that nearly nine in 10 are satisfied with their own insurance.

A new report from WTW forecasts double-digit increases in health insurance costs. What's driving the spike?