Ask HR tech expert Melanie Lougee about the current trends in employee workflow and HR technology and she emphasizes two things: consolidation and, probably no surprise, generative AI.

Lougee, head of employee workflows strategy at ServiceNow and a former Gartner analyst, as well as a longtime Top 100 HR Tech Influencer, sat down with HRE during the recent HR Technology Conference to discuss what she's noticing in the fast-changing industry.

In employee workflow, for example, Lougee sees the opportunity for organizations to improve employee experience for individuals, managers and HR professionals by automating manual, repeated processes and consolidating various point solutions into a single "mega-solution."