Transforming Mentoring Programs

Ever get the feeling your corporate mentoring program might be in need of a mentor itself?
By: | January 25, 2018 • 5 min read
Macro photo of tooth wheel mechanism with PROCESS IMPROVEMENT, GOAL, TOOL, STRATEGY, SYSTEM, and EFFICIENCY concept words

Mentoring programs are susceptible to the same pitfalls of many well-intentioned company-culture investments: a lack of leadership participation, resources or time—you name it. But peel away the layers and you’ll find that corporate mentorship has more than a handful of issues. It’s downright broken.

Traditionally, mentorship is a box to check on the list of culture must-haves that’s often poorly structured and managed. Leaders like the idea of having mentorship programs for their assumed perks, like attracting and retaining talent, but don’t truly understand what it takes to produce results. Make no mistake, there’s no shortage of mentorship programs—70 percent of Fortune 500 companies offer them—but given the wide potential for dysfunction, the efficacy of many of these programs is dubious.

As Jennifer Labin, principal partner for the talent development firm TERP Associates, says in a recent Atlantic article, these programs are “thrown together by overworked, overwhelmed people who’ve never built mentoring programs,” and often have never been mentored themselves. As a result, you’ll see many corporate mentorship programs are built around the kernel of the idea of “helping someone.” A positive message, sure, but “helping someone” in this case is often doublespeak for “onboarding.” Mentoring during an employee’s onboarding process is important, but if it ends there, it’s a lost opportunity.

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These mentor/mentee meetings mainly serve the function of getting new hires familiar with their environment. The mentor is a person to lean on for questions and advice. The mentee is a person to do the leaning with little expectation of lasting value of the relationship. And while the relationships formed in this time can prove helpful, this dynamic is a lost opportunity to create real intentionality. From a business perspective, not much more comes from this relationship once the mentee has acclimated to his or her surroundings because there is not an expectation to do more.

How do we transform mentoring programs?

HR leaders must change how they view mentorship and that starts by changing the name. To be truly valuable, mentorship should be a form of sponsorship, in which a mentor, a qualified superior in the company, acts as an advocate for the mentee, and is professionally invested in getting them to the next level personally and professionally.

What makes sponsors different from traditional mentors is that the relationship with mentees, or sponsees in this case, is built on a sense of shared accountability. Corporate mentor-mentee relationships are about integration and assimilation—a dynamic where the old guard teaches fresh faces the ways they can ingratiate themselves to the company. Sometimes that results in more than just learning “the company’s way of doing things,” such as valuable knowledge transfer and skill acquisition, but it is not guaranteed.

In a sponsor/sponsee dynamic, the personal relationship element is preserved, but each party is working toward a set of specific milestones. And for whatever those milestones may be—promotions, skill acquisition and development, success for department-specific campaigns and sprints, etc.—there are clearly defined expectations for each party. The sponsor doesn’t just provide counsel to his or her protege. Sponsors are advocates for sponsees; they provide them with resources, content and connections designed to set them up for success, and will personally advocate for them to other leadership within the company. Research shows it’s an advocacy that works—sponsorship improves a protege’s chances of achieving career goals by 22 percent to 30 percent.

But the sponsee must work to earn that advocacy and its benefits. Whereas mentees are more passive in their partnership, sponsees are required to take an active role in their development. If they want to achieve their desired goal, they must pursue it with dogged intent. The sponsor can set them up for success, but they cannot serve it. The sponsees must achieve success for themselves.

Invest in sponsorship to reap benefits in your future.

Sponsorship will groom the next generation of business leaders. Now that the dust is starting to settle and millennial mania is (hopefully) dying down, we understand a few things better about the younger generations. Namely, that they don’t switch jobs nearly as much as we thought they did. Recent research shows that millennials today stay with their employers about as long (and in some cases even longer) as Gen X did when they were the same age.

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