Offer one-on-one support.
Anne Richter, a health management consultant at consulting firm Willis Towers Watson, says regular support–check-ins, asking how employees are doing, and showing empathy and support from direct supervisors or team leaders, for instance–is “just as powerful as a program or EAP or an app. Those things, the one-on-one connections, are just as important,” she says. “Before you get down to business and discuss things, you ask how they’re doing. It used to be a formality. It’s a very important thing, and we cannot discount it.”