Ariana Tiwari, Director of Product Marketing, Salesforce

Niamh McNamara, VP, Employee Services Global Operations, Salesforce

Zach Gray, Senior Director, HR Product Management, Salesforce

Sponsored by:

Description:

In an era where 72% of HR professionals see worker demands hitting record highs, Salesforce is closing the expectation gap by using its own agentic AI to reimagine HR. Join us to learn how Salesforce adopted Agentforce HR Service to achieve a 96% employee self-service resolution rate. We will go behind the scenes with our HR leaders to discuss how they unified fragmented systems like SAP, Workday and Slack into a single agentic platform that over the last 10 months has handled over 200,000 conversations and saved the HR team thousands of hours.

Key Takeaways:

• Learn how Salesforce achieved a 96% employee self-service resolution rate by using Agentforce HR Service to reimagine the employee experience.
• Discover how to unify fragmented systems like Workday, SAP, and Slack into a single agentic platform that executes tasks directly rather than just pointing to articles.
• Hear behind-the-scenes insights on how Salesforce saved the HR team thousands of hours and handled over 200,000 conversations in just 10 months.
• Explore the shift from reactive chatbots to proactive resolutions, including strategies for driving employee adoption by bringing AI into existing workflows like Slack.
• Understand the future of HR operations, including how to manage the employee-to-HR ratio and the necessity of upskilling humans to work alongside AI.