Coming out of the pandemic, Marriott International’s 850,000 associates who wear a Marriott International name badge frequently saw headlines about the rise of remote work—and many inquired about how they could work remotely.
However, enabling employees to work fully from home is problematic for organizations in hospitality, travel, service-related and retail industries, where workers frequently need to interact with customers face-to-face and on-site.
To address this dilemma, Ty Breland, executive vice president and CHRO at Marriott International, drilled down into what was really at the root of employees’ desire to work from home.
Understanding the pressures that employees were hoping remote work could lessen, he says, helped the HR team craft a resolution that would satisfy both workforce and organizational needs.
Breland recently sat down with Human Resource Executive in a video interview to discuss the challenge of addressing employees’ requests to work from home, the strategy that emerged and its impact on the workforce and company.
