How HR is Becoming a Science

By: | May 6, 2019 • 3 min read
Emerging Intelligence columnist John Sumser is the principal analyst at HRExaminer. He researches the impact of data, analytics, AI and associated ethical issues on the workplace. John works with vendors and HR departments to identify problems, define solutions and clarify the narrative. He can be emailed at hreletters@lrp.com.

HR is becoming a proper science.

Between the newfound ability to connect HR initiatives to business outcomes and the explosion of intelligent tools, technology is making it increasingly possible to understand and predict the organization and its behavior. We’re still in the early stages, yet it’s easy to imagine an evolution in which HR can help business leaders anticipate the results of their people-related decisions and guide them through complex decision-making.

The spectrum of improved tools include reporting, people analytics, predictive analytics, machine learning and natural-language processing. Coupled with burgeoning frameworks for understanding work, people and organizational cultures, these tools constitute the exploratory elements of the new science.

From here forward, the hallmark of HR will be its ability to use data to steer the workforce towards the organization’s future.

The goal of all science is to understand the world in ways that make it more predictable. Until now, organizations and their members posed impossible challenges in modeling and predicting behavior. Even the best 20th-century assessment tools left much to be desired and offered little in the way of useful correlation.

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Both people and organizations are examples of complex systems. They behave differently in different contexts, and minor nuances can generate extremely different outputs. The combination of data models, inexpensive computer processing and virtually limitless storage in the cloud make what used to be impossible calculations now possible.

In the beginning of the emergence of intelligence tolls (and that wasn’t very long ago), it looked like they would be added to core software processes like apps on a smartphone. There are over 600 venture-financed experiments involving tiny, unconnected bits of HR—a good model for exploring the limits of possibility and a bad one for integration and connectivity. So, what’s happening now is that little start-ups are essentially in a tryout stage for absorption into a larger entity.

Every year, I create a report that describes the issues and players in the emerging science of HR. My presentations at this October’s HR Technology Conference in Las Vegas are the results of hundreds of hours of interviews, demos and a deep look at machine learning, AI and how they work. As I research, I’m starting to see an uptick in absorption of these smaller experiments; the big fish are feasting on the little ones.

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