Date & Time: Thursday, January 21, 2021 2:00 pm ET
Josh Bersin, Global Industry Analyst and Thought Leader, Josh Bersin Academy
Melissa Arronte, Ph.D., Solution Principal, Employee Experience, Medallia
To truly understand employees and drive outstanding workplace experiences in this new world, we need a new approach – responsive and real time – enabling fast alerts and notifications. But how do you evolve beyond the engagement survey to create a robust understanding of the employee perspective? Listen as Josh Bersin and Medallia’s Melissa Arronte, Ph.D., dive into building a ‘continuous response’ framework through always-on listening and incorporating signals.
Topics covered include:
- Identifying obstacles to this evolution and how to overcome them
- The impact of COVID-19 on employee listening strategies and employee feedback
- Practical ideas on how to move forward