To uncover hidden talent within their workforce, employers need a way for employees to share their lesser-known skills with managers and HR leaders. However, many organizations face challenges with employee engagement in their skills transformation, which can make it difficult to build comprehensive skills profiles. If employees hesitate to share information, companies may lack the visibility needed to develop skills roadmaps and adapt to change effectively.

Heather Jerrehian, vice president of product management for employee workflows at business automation platform ServiceNow, says this lack of transparency about skills is a crucial issue for her clients. "What's critical about employees is that you need to know about them," she explains. "I like to say that the profile is the birthplace of skills because that's where all that information emanates from."

Nearly all of her clients, she adds, are also focused on talent visibility within their organizations. "With the pace of change and the impacts of AI, we all need that business agility," Jerrehian says.