At its core, Booking Holdings—the leading provider of online travel services, employing more than 20,000 people around the world and known for brands like Booking.com, OpenTable and Priceline—was founded as a tech company. And while the organization is "experimenting" with emerging tech like AI, a strong talent management philosophy is just as important to success in the future of work, says Paulo Pisano, executive vice president and CHRO of Booking Holdings and chief people officer of Booking.com.

Pisano—who has been with Booking.com since 2020 and took on the CHRO role at Booking Holdings the following year—recently shared with HRE how he envisions tech and talent working together to drive success at the intersection of the technology and travel industries.

HRE: How are you leveraging emerging technology like AI as part of your people strategy?

Pisano: AI is not new to us. We were born as a technology organization. So, we were born leveraging technology to produce something valuable to our customers. And I think that that has become embedded in everything we do.