The importance of onboarding is often understood by employers–as evidenced by a SilkRoad/CareerBuilder survey published last year in which 93 percent of respondents said a good onboarding experience can determine the longevity of new hires. Unfortunately, in that same survey, nearly one-third of employees said they were dissatisfied with their company’s onboarding process.
So, how can HR leaders improve the onboarding process? Luke Marson, a principal architect and part of the management team of a global SAP SuccessFactors consulting partner, says one way to improve onboarding is through automation. In an article for TechTarget, Marson says that not only is automated onboarding one way to effectively enhance the employee experience, but it also provides significant efficiencies to organizations by streamlining and automating many administrative processes, including migrating employee data from an ATS to the onboarding system; generating an email address and network username; triggering the provision of necessary work equipment; tracking all pending activities and sending reminders to the employee, manager and HR; and providing information to “downstream systems” such as payroll, benefits, expenses management and pension.
Marson notes that there are numerous software packages available to automate an onboarding process but adds that it’s imperative to understand your organizations unique needs before making a purchase. To do so, he recommends asking a number of questions, including:
- How do you want to be perceived by the employee during the onboarding process?
- Do you want an employee portal, and if so, when should you provide access to new employees?
- Who needs what information and when?
- What workflows and notifications are needed?
- In terms of integrations, what data needs to flow to where?
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Editor’s note: This story is part of a content-exchange relationship between TechTarget and Human Resource Executive® , which produces the HR Technology Conference.