THE COMPLETE GUIDE TO CONTACT CENTER HIRING

Your contact center agents are the linchpin of your customer experience. The people you recruit for these roles have a direct impact on your organisation’s brand, revenue, and customer loyalty. Recruiting for contact centers is uniquely challenging.

IN THIS EBOOK, YOU’LL LEARN:

• Critical metrics and benchmarks for contact center recruiting
• The skills needed in a successful representative, and how to screen for them
• How recruiting teams can reduce contact center attrition and prove their ROI
• How one organisation overhauled their recruiting to hire successful agents in 5 days, rather than 6 weeks