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THE COMPLETE GUIDE TO CONTACT CENTER HIRING

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Your contact center agents are the linchpin of your customer experience. The people you recruit for these roles have a direct impact on your organisation’s brand, revenue, and customer loyalty. Recruiting for contact centers is uniquely challenging.

IN THIS EBOOK, YOU’LL LEARN:

  • Critical metrics and benchmarks for contact center recruiting
  • The skills needed in a successful representative, and how to screen for them
  • How recruiting teams can reduce contact center attrition and prove their ROI
  • How one organisation overhauled their recruiting to hire successful agents in 5 days, rather than 6 weeks

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