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front line staff

Career Development

HR tech news this week: Aug. 9-13

Elizabeth Clarke - August 13, 2021

From looming 'childcare uncertainty' to treating service professionals like software engineers, here's a quick look at some of our top tech stories.

Career Development

Bersin: Why you need to treat your service pros like software engineers

Josh Bersin - August 11, 2021

It's time for a new focus on EX and tech for call center workers, drivers, front-line staff and operations personnel.

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