Managing the Human Element in Critical Events

Whether it’s a global pandemic or severe weather, understanding the human response is essential to preparing an effective critical event plan. Business resilience strategies typically focus on operational responses with the assumption that people will keep calm and make rational decisions. However, that is not always the case.

Download this whitepaper, Managing the Human Element in Critical Events, to help you:

• Understand how stress and panic affects your employees’ behavior during a critical event
• Outline ways that managers can implement a proactive approach that anticipates stressors and allows for relief
• Influence contingency plans for situations in which people do not respond as expected