Tom McMullen and Mark Royal

Tom McMullen is a Senior Client Partner at Korn Ferry (Chicago) who advises organizations on talent, reward and performance issues. Mark Royal is a Senior Client Partner at Korn Ferry (Chicago) who focuses on attraction, engagement and retention of talent.

Employee experience

3 critical ‘moments of truth’ in rewards and talent management

Tom McMullen and Mark Royal - June 26, 2024

These experts say that talent management leaders can learn from how consumer product and service companies manage customer connections.

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