Knowledge at Wharton

This story is provided by Knowledge@Wharton, the online research and business analysis journal of the Wharton School of the University of Pennsylvania.

Linking Empathy and Innovation

Empathy is a wellspring for innovation because it comes from one’s ability to grasp the needs of others, says Microsoft CEO Satya Nadella.

The Perils of Automation

New academic research finds that automation can actually lead to increased costs and inefficiencies because of its dysfunctional impact on human teams.